At Meezan Dental Supply, customer satisfaction is our priority. We strive to provide quality dental instruments, materials, and equipment to our customers across Pakistan.
If you are not satisfied with your purchase, we offer a 7-Day Return Policy to make your shopping experience convenient and worry-free.
1. 7-Day Return Policy
We accept eligible product return requests within 7 days of delivery.
To qualify for a return:
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The return must be requested within 7 days of receiving your order.
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The product must be unused and in its original condition.
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Original packaging, labels, and accessories must be included.
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The product must not be damaged due to customer misuse.
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Proof of purchase or an order number must be provided.
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Products
For hygiene and safety reasons, certain products may not be eligible for return, including:
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Opened or used dental materials and consumables.
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Products with broken or damaged safety seals.
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Items that have been used, altered, or improperly handled.
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Customized or specially ordered products, unless defective or incorrect.
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Products returned without their original packaging or accessories.
These restrictions do not affect any rights customers may have under applicable law.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
To help us resolve your issue, provide:
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Your order number.
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Clear pictures or videos of the product.
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A brief description of the issue.
Our team will review your request and assist with an appropriate return, replacement, or refund.
4. Return Process
To request a return, follow these simple steps:
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Contact us through WhatsApp or email within 7 days of delivery.
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Share your order number and reason for return.
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Our customer support team will review your request.
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Once approved, we will provide return shipping instructions.
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Send the product back according to the provided instructions.
Important: Please contact us before sending any product back. Unauthorized returns may not be accepted.
5. Refund Policy
Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
If approved:
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Refunds will be processed through an available and agreed refund method.
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Processing time may depend on the payment method or financial institution.
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Refunds will generally cover the eligible product amount.
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Original shipping charges may be non-refundable for change-of-mind returns.
For verified damaged, defective, or incorrect products, applicable shipping and refund costs will be handled in accordance with your legal rights.
6. Exchange Policy
We may offer product exchanges depending on stock availability and return eligibility.
If you receive the wrong product or an item with a verified defect, please contact our team to discuss replacement options.
All exchange requests are subject to product inspection and availability.
7. Return Shipping Charges
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Change-of-Mind Returns: Customers may be responsible for return shipping charges.
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Damaged, Defective or Incorrect Items: Meezan Dental Supply will arrange or cover reasonable return shipping costs where the issue is verified.
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Exchange Shipping: Charges, if applicable, will be communicated before processing.
8. Wholesale & Bulk Orders
We also supply dental instruments, equipment, and materials at wholesale prices.
For wholesale and bulk purchases, return and refund eligibility may depend on the type of products, quantity, and agreed order terms.
Wholesale buyers are encouraged to confirm return conditions before placing large orders. Applicable consumer rights remain unaffected.
9. Contact Us for Returns & Refunds
For return requests, refund inquiries, or order-related assistance, please contact our customer support team.
Meezan Dental Supply
Phone & WhatsApp:
+92 318 0093205
Email:
meezandentalsupply@gmail.com
Store Address:
Shop No. 3, Bacha Market,
Mall Lara Hidayat, Karnal Sher Khan Kallay,
Swabi, Khyber Pakhtunkhwa, Pakistan – 23420
Customer Support Availability:
Available 24/7 – All Day, Every Day
We are committed to resolving customer concerns and providing a reliable shopping experience.
Meezan Dental Supply – Your Trusted Dental Supply Partner in Pakistan.